THE ANSWERS YOU NEED

FAQ

WHICH PAYMENT METHODS DO YOU ACCEPT?

Payment can be made by credit card via PayPal or by New Zealand bank deposit.

HOW DO I MAKE AN ORDER?

You can shop what's in stock and ready to ship at www.felt.co.nz/shop/eejaydesign 

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If you can't find what you're after, you can Contact Me and I can make something just for you, I am open to many requests!

WHAT IS YOUR RETURN POLICY?

eejay Design is in trade and as such must comply with the New Zealand Consumer Guarantees Act and the Fair Trading Act.

eejay Design is committed to providing great quality products and the best customer service possible.

I understand that it's not easy buying online as you can't "try before you buy". If an item is not what you expected or doesn't suit, simply return it to me in original condition (unworn with tags attached) within 7 days of receipt.

(PLEASE NOTE: There are NO returns or refunds on digital files purchased)

You may exchange the item for a different size or style or I will issue a full refund (excluding original delivery charge)

The item is your responsibility until it reaches me. I recommend that you send the parcel using a Tracked Courier and take note of the tracking number. Items damaged in transit cannot be accepted as returns.

The cost of returning the item to me is your responsibility.

I aim for perfection in everything I make but in the rare instance that an item is flawed, please contact me immediately to rectify the situation.

I do not accept any used item - returned items must have tags still attached and be in new, unworn, unused condition - the only exception is if they have turned out to be faulty.